So we spent about an hour on the phone with her, walking her through filling out the Free Vehicle Price Quote form here at CBN, as well as building a vehicle, in this case a Subaru Outback, for her at the manufacturer's site, and then doing the same thing at a dealer's site.
This way, we feel she's going to get a bunch of responses, and the number one thing for consumers using the Internet to remember is that the balance of power has dramatically shifted in the new vehicle market.
Barb is also like a lot of buyers in that she is looking for a "good deal' but also wants to be treated professionally and get good service -- and often, consumers will opt to spend a few bucks more to go with a retailer where they feel their business is appreciated, so it's not 100% about price.
We were surprised some actually took us up on our offer to call and/or write for help on this, and we'd like to repeat the offer here. If you have any questions about using the Price Quote tool here at Car Buyer's Notebook, give us a call at 703-236-1846, or email us This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
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Can You Get Your Deposit Back?
A reader wrote us, asking about getting their deposit refunded, and while we're not lawyers, we would like to pass on some links and research to you. Did we mention we're not lawyers? And that this isn't legal advice?
Anyway, most of the websites we visited for states' Attorneys General say consumers are not entitled to either cancel a signed contract, OR to get their deposit refunded. This comes with the caveat in some states such as New York, however, that if the dealer is helping you get financing, you can cancel the deal before you sign the finance agreement and get a full refund of your deposit.
In the case of the reader that wrote to us, it appears as if they are entitled to a refund of their deposit, but then again, we're not lawyers.
What this comes down to is two things -- first, read what you're signing and don't take anyone's verbal assurance. Second, check the laws in your state. Vermont, for instance, lets you cancel deals made over the phone, and New York also allows you a refund on a lease deposit before you've signed the paperwork.
To listen to today's show, click here to play it directly on your computer.
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